At Handicraft Seller, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not entirely happy with your order, we offer a hassle-free return policy to make the process as smooth as possible.
Eligibility for Returns:
• To be eligible for a return, the item must be in resalable condition.
• The return request must be initiated within 7 days from the date of delivery.
Return Process:
1. Please contact us via email at [email protected] to initiate the return process. Kindly include your order number, a brief explanation of the reason for the return, and any relevant photographs, if applicable.
2. Our customer support team will review your request and provide you with instructions on how to proceed with the return.
3. Pack the item securely in its original packaging, including a copy of the order confirmation.
4. Ship the package to the return address provided by our customer support team.
Return Shipping:
• The buyer is responsible for covering the return shipping charges.
• We recommend using a trackable shipping method to ensure the safe and timely delivery of your return.
Refund Processing:
• Once we receive the returned item and verify its condition, we will process your refund.
• The refund will be issued to the original payment method used for the purchase.
• Please allow up to [X business days] for the refund to reflect in your account, depending on your bank or payment processor.
Non-Returnable Items:
Some items may not be eligible for return. These may include certain jewelry items, custom-made items and customized items. Please contact us for clarification if you have any doubts.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photographic evidence. We will arrange for a replacement or issue a full refund, including the return shipping charges.
Cancellations:
If you wish to cancel your order, please reach out to us as soon as possible. If the order has not yet been shipped, we will process the cancellation and issue a full refund.
Contact Us:
If you have any questions, concerns, or need assistance with the return process, please feel free to contact our customer support team via email at [email protected]. We are always here to help and will respond promptly to address your queries.
Please note that this return policy is subject to change without prior notice. For the most up-to-date information, kindly refer to the Return Policy section on our website.
Thank you for choosing Handicraft Seller, and we appreciate your support in promoting the exquisite handicrafts of Nepal.
